Who Do I Call for Water Damage? A Complete Utah Emergency Guide

Water damage can strike without warning, leaving you overwhelmed and unsure of what to do next. Knowing how to respond is critical, whether it's a burst pipe, a flooded basement, or unexpected storm damage. We're here to guide you through every step of the process, from immediate actions to finding the right professional help in Utah. This comprehensive guide will empower you to take control of the situation while providing peace of mind that you're making the best decisions for your property and your family.

Immediate Steps After Water Damage

The first few moments after discovering water damage are critical. Here's what you should do immediately:

  • Ensure Safety First:
    • Turn off the electricity if water is near outlets or electrical systems.
    • Avoid standing water to prevent slips or contamination risks.
  • Identify the Source of the Water:
    • Locate and stop the water source, whether itโ€™s a leaking pipe, overflowing appliance, or stormwater entry.
    • If youโ€™re unable to stop the water flow, contact a plumber immediately.
  • Remove Excess Water:
    • Use towels, mops, or a wet/dry vacuum to clear up as much water as possible.
    • Avoid using household vacuums or electrical devices in wet areas.
  • Document the Damage:
    • Take clear photos and videos of the affected areas to support your insurance claim.
    • Make notes about damaged items and their approximate value.
  • Contact Emergency Water Damage Help:
    • Call professionals like Utah Flood Cleanup at (801) 416-2666 for expert assistance 24/7.

Additional Tips to Prevent Further Damage:

  • Move Valuables to a Safe Area: Relocate furniture, electronics, and other items away from affected areas.
  • Ventilate the Space: Open windows and doors to promote airflow and reduce humidity.
  • Remove Wet Items: If possible, take out soaked rugs, carpets, or drapes to prevent mold growth.

Water Damage Restoration Timeline: How Soon Should You Act?

Time Since DamageEffects of Water DamageUrgency LevelRecommended Action
Within 24 HoursWater saturates materials (carpets, walls), risks of mold begin.๐Ÿšจ CriticalCall for emergency water damage help to start drying ASAP.
48 Hours - 1 WeekMold growth becomes visible, odors develop, structural damage worsens.โš ๏ธ HighProfessional drying, mold remediation, and odor removal.
1 Week - 1 MonthExtensive structural weakening, drywall and wood deteriorate.โŒ SevereFull restoration, including structural repairs and replacements.
Beyond 1 MonthSevere structural damage, toxic mold infestation likely.โŒ ExtremeMajor restoration, potential demolition and rebuilding.

When to Call Professionals vs. DIY

While itโ€™s tempting to tackle water damage on your own, some situations require expert intervention. Hereโ€™s a breakdown of when to DIY and when to call in the pros:

DIY for Minor Issues:

  • Small leaks or spills you can clean up within 24 hours.
  • Non-porous surfaces (like tile or concrete) with minimal water exposure.
  • No risk of structural damage or mold growth.

Call Professionals When:

  • Water damage affects porous materials like drywall, insulation, or wood.
  • Mold or a musty smell develops.
  • The damage covers a large area or multiple rooms.
  • Water comes from a potentially contaminated source, such as sewage.
  • Structural damage or electrical hazards are present.

Benefits of Professional Water Damage Services:

  • Advanced Equipment: Professionals use industrial-grade dehumidifiers, fans, and moisture meters to thoroughly dry your home.
  • Mold Prevention: Experts can detect and address hidden mold risks.
  • Faster Restoration: Their experience and tools expedite the recovery process, reducing overall damage.
  • Insurance Assistance: Many companies work directly with insurance providers to simplify claims.

Questions to Ask Water Damage Companies

Choosing the right water damage restoration company is crucial. Here are key questions to ensure you're working with a reliable professional:

  • Are you licensed and insured?
  • Do you offer free inspections for insurance-covered events?
  • What certifications do your technicians hold? (Look for IICRC certification.)
  • How quickly can you respond to emergencies?
  • Do you provide direct billing to insurance companies?
  • What is included in your services, and will you assist with mold prevention?
  • Do you offer financing options if insurance doesnโ€™t cover the costs?

Red Flags to Watch Out For:

  • Companies that canโ€™t provide references or reviews.
  • Lack of proper licensing or certifications.
  • High-pressure sales tactics or unclear pricing.

Working with Utah Flood Cleanup ensures all these boxes are checked, giving you confidence that your home is in good hands.

Insurance Documentation Requirements

Insurance can play a significant role in minimizing the financial burden of water damage restoration. Here's how to prepare:

  • Keep Records:
    • Save receipts for any expenses related to immediate cleanup efforts.
  • Photographic Evidence:
    • Document the damage thoroughly before and after cleanup.
  • Contact Your Insurance Company:
    • Notify them as soon as possible and follow their claim process guidelines.
  • Partner with Professionals:
    • Restoration companies like ours often assist with insurance claims, ensuring all required documentation is completed accurately.

Tips for Streamlining Insurance Claims:

  • Clearly explain the cause of the damage (e.g., burst pipe, flood).
  • Provide an inventory of damaged items, including purchase dates and values.
  • Stay in contact with your claims adjuster for updates and next steps.

Cost Considerations

Water damage restoration costs vary based on the extent and type of damage. Here's what influences the price:

  • Size of the Affected Area: Larger areas cost more to clean and restore.
  • Type of Water: Clean water is easier (and cheaper) to address than contaminated or black water.
  • Extent of Structural Damage: Repairs to drywall, flooring, or ceilings add to the cost.
  • Mold Remediation Needs: Mold removal increases costs but is essential for health and safety.

How to Budget for Restoration:

  • Request a detailed estimate from professionals.
  • Check your insurance policy to understand coverage limits.
  • Ask about financing options or payment plans.

At Utah Flood Cleanup, we provide free consultations for insurance-covered events and offer financing options to make the process more affordable.

Professional Certification Importance

Hiring a certified professional ensures the job is done right the first time. Look for companies with:

  • IICRC Certification: This ensures adherence to industry standards.
  • Experienced Technicians: Proven track records in flood cleanup and restoration.
  • 24/7 Availability: Emergencies donโ€™t wait, and neither should your response.

Why Certification Matters:

  • Certified companies follow best practices, ensuring quality and safety.
  • Proper training minimizes the risk of secondary damage.
  • Certification demonstrates a commitment to professionalism and accountability.

Choosing a certified team protects your home from future issues like hidden mold or structural instability.

Local Service Provider Benefits

Working with a local company like Utah Flood Cleanup offers unique advantages:

  • Faster Response Times: Local teams can reach you quickly, minimizing damage.
  • Knowledge of Utahโ€™s Environment: We understand the specific challenges posed by Utahโ€™s climate, from winter freezes to heavy spring rains.
  • Community Reputation: As a trusted local provider, weโ€™re committed to delivering excellent service to our neighbors.

Building Trust Through Local Expertise:

  • Local teams often have long-standing relationships with suppliers and contractors, ensuring seamless restoration.
  • Being part of the community means we prioritize customer satisfaction and long-term trust.

Act Now to Protect Your Home

Water damage doesnโ€™t wait, and neither should you. You can restore your property and peace of mind by taking immediate action and partnering with experienced professionals. Whether youโ€™re facing a minor leak or a significant flood, the expert team at Utah Flood Cleanup is here to help.

Call us today at (801) 416-2666 for a free consultation and learn how we can make your restoration process stress-free. Our 24/7 availability, direct insurance billing, and financing options ensure weโ€™re with you every step of the way. Donโ€™t let water damage take controlโ€”letโ€™s tackle it together.

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We are disaster cleanup experts located in the state of Utah. We perform cleanup for water damage, floods, mold, fire & more. Give us a call at 801-416-2666 if you're in need of assistance.
24/7 Flood Cleanup & Disaster Restoration Service
We Accept all types of Insurance
Mike was very knowledgeable and explained the process very well. Memo and Manny were very professional and took the time to explain the set up, removal of the affected area and gave instructions on follow that is needed. Great experience so far.Update: they had to make a return trip as not everything was dry enough to seal. Chris and Manny came up and finished the job quickly and gave me additional instructions about when to put the Sheetrock back on. Extremely professional and competent. Good communication throughout. Thanks for the great help.
John Zachary
John Zachary
19:39 27 Nov 24
I had the chance to meet and work with Chris today. He was exceptional. He stopped to take the time to talk through all my concerns. And even gave me the pep talk I needed that everything was going to be okay, even with my insurance not being quick to communicate. Couldn't be happier with the quality of Utah Flood Company's team. They are all top notch!
Cindy Yearley
Cindy Yearley
22:13 18 Jul 24
Memo, Isaac, and Manny are amazing. They came out assessed the damage and started the tear out immediately. They are great at communicating what's steps are needed and how we need to proceed on our end.
Barbara Hake
Barbara Hake
04:38 28 Jun 24
Manni and Memo came out to our home for a flood we had in the basement. They were incredible gentleman who helped us with everything and walked us through DIY steps for us to do in order to save money. I will absolutely recommend this company to anyone!
Lee Lasrich
Lee Lasrich
22:48 30 Apr 24
I was corrected and they are still in business. Talked to Daryl and heโ€™s a great guy. Would definitely send work his way if I ever need it.
Robert Mixon
Robert Mixon
22:36 07 Mar 23
We had a leak in our roof while we were out of town. Daryl was so helpful and responded quickly so we were able to get our wood floor dried out to avoid damage to the floor. He was very professional and knew exactly what needed to be done.
Gary Hatch
Gary Hatch
22:52 07 Jun 22
I contact Daryl about wanting to have a mold inspection done in my crawl space. He was incredibly nice and immediately booked at time with me. When he arrived at the house, he carefully did his work, showed me the results of the tests. Thankfully there was no mold. But, even better, he took the time to show me and explain a few areas of concern for the future. Really incredible service. I wish everyone was so professional. I couldn't recommend someone more highly. 5 star!
rhayesparton
rhayesparton
23:22 13 May 22
Daryl with Utah Flood Clean Up, came to inspect a previous roof leak that had left some moisture in our walls. He was very honest about his findings and detailed with the information for removing it! I am a General Contractor and I wonโ€™t use anyone else!
Garry Naccarato
Garry Naccarato
14:11 23 Apr 22
My experience with this company is that they are honest and great to work with. Very refreshing to have someone you can trust.
Trevor Heaton
Trevor Heaton
19:44 06 May 20
Called for some detailed information about mold/removal. Daryl was busy, but called back just a few minutes later and spent time answering ALL my questions. He was very knowledgable and patient. Thank you Daryl.
D G
D G
18:00 17 Apr 20
Sadly, I've had to use Utah Flood Cleanup 4 times in the last year! I really appreciate how quickly they responded to each casualty. They were there right away! Daryl, the owner, gave me a price that was half of the other quote I got, and his men are professionals... not kids who don't have a clue. Plus, he included more "fixes" in his quote for less money. He is very knowledgeable and I felt very confident in his recommendations. He also worked directly with our insurance adjuster so that I didn't have to! I highly recommend this company.
Ashton Carrington
Ashton Carrington
16:09 16 Apr 20
I called Utah Flood Cleanup when I had a leak in the kitchen that drained down into the basement. Daryl came out shortly after speaking to me on the phone! He was friendly, professional and very knowledgeable. He quickly and thoroughly assessed the situation, explaining everything he did as he went along. I was very impressed with how thorough he was in his examination of the damage. He let me know up front what I was looking at and I felt he was very honest and reasonable. I've had other companies out who seem to know very little and just want to start ripping everything out at once! Daryl explained and showed me why he recommended what he did and I felt very comfortable and confident in his recommendations. I highly recommend this company!! You won't be sorry.
Jo Carrington
Jo Carrington
03:09 08 Jun 19
Call these guys for the best knowledge and serve for water damage or mold.
Daryl Olsen
Daryl Olsen
18:58 26 Jan 19
We wanted our house checked for mold due to a moderately high mold count in the air sample. They were very thorough and found only one small spot in the bathroom that needed attention. They advised on our options for dealing with it and did not propose expensive and unnecessary repairs.
Heather Steed
Heather Steed
02:09 16 Aug 18
We absolutely love Utah Flood Cleanup, they come in and take all the problems over. The headache of insurance companies, they pack your items up, the clean up and restoration, and they even move all the items back in. All of there staff are professional and very knowledgeable, they layout a reasonable budget and fight against the insurance to get your house to the best finished state. All of there sub contractors are fast and experts in their fields, this company only uses professional tradesman. We really appreciate all that the Utah Flood Cleanup guys have done for us.
Kit Cc
Kit Cc
03:27 15 Aug 16
Josh and Sam came to inspect the mold we found. They were on time, considerate and knowledgeable about our situation. They presented our options and recommendations to treat the issue. I will recommend Utah Disaster to my friends and family.
Connie Pinnell
Connie Pinnell
18:16 08 Jun 16
Jaxon came and assessed water damage in our basement. They were very helpful and went out of their way to make the experience as painless as possible. Very responsive when questions came up and they were never pushy, which I appreciate.
Aimee Hollingsworth
Aimee Hollingsworth
19:48 01 Jun 16
Jaxon was great, he answered his phone at 6:30 am and was out in an hour and got my basement cleaned up
neil norton
neil norton
14:55 31 May 16
Within the last year we had a major flood in the basement, and just today had another water issue that flooded a smaller portion of the basement. I called The Flood Company immediately and they were on-site within an hour or so. I'm extremely pleased with The Flood Co. The professionalism and expertise demonstrate by Jackson and Sam put my mind at ease, knowing we would be taken care of well. I would recommend The Flood Company to anyone in need of these services. They get a five star rating from us!
William Hansen
William Hansen
03:03 26 May 16
My main water line broke and our crawl space was flooding. I called my insurance company and they recommended these guys. Sam and Jesus showed up and got things taken care of. They stopped the water line and put fans to dry the area. The insurance process was super smooth I'm glad I called them!
Karla Maquin
Karla Maquin
04:11 06 May 16
Utah Flood Cleanup is amazing! Josh and Jesus stopped by after their shift and were kind enough to give us a free inspection of our flood problem. Our little 4 year old thought he'd make a sauna in the bathroom. He flipped the shower on and walked away. We never heard the water running and came upstairs to put my daughter to bed. Sure enough, the shower was pointed into the bathroom and flooded the whole thing. Josh and Jesus came out got the whole place inspected, pulled out themal meters and moisture meters and confirmed there was water damage (and old mold growth from previous spills). They grabbed their tools and began demolishing the floor themselves, right then and there so we could get fans on it to prevent future mold growth. I hope I never have another flood but if I do, I'm definitely calling them again! They're the best!!~~~
Jessica Means
Jessica Means
01:49 22 Apr 16
These guys are great to work with and really go above and beyond to serve their customers.
Zack Adams
Zack Adams
17:36 16 Dec 15
I called in the morning and they came that afternoon. Chris and Jesus came. They were professional, polite, knowledgeable and they quickly got the place all cleaned up and prepped for the repair. Then they recommended some handymen to do the repair. I hired Hank and he was great too. Did the whole job in one day.
Alan Green
Alan Green
20:37 16 Oct 15
You showed up to our house based upon little information. When you got here you went right to work looking to see what was going on. With being a family of 7, it can be a scramble being out of a bathroom and no shower. You were excellent and so kind on letting us know what our options are and what you can do to resolve the problem in our basement bathroom. With being in our new home, not even making a second mortgage payment yet, it is hard to discover there is mold and a water leak through out the basement bathroom and laundry room. I really appreciate the time you took out of your day to come to our house. My brother in law referred us to you, and it was the best referral, so thank you very much.
Ashley Metz
Ashley Metz
22:39 30 Sep 15

24/7 Emergency Services

Arrive Quickly to Any Size Disaster

Certified IICRC & IRI Technicians

We Work with Your Property Insurance

Disaster Cleanup Frequently Asked Questions


 

What Our Clients are Saying

Customer Testimonials

Mike was very knowledgeable and explained the process very well. Memo and Manny were very professional and took the time to explain the set up, removal of the affected area and gave instructions on follow that is needed. Great experience so far.Update: they had to make a return trip as not everything was dry enough to seal. Chris and Manny came up and finished the job quickly and gave me additional instructions about when to put the Sheetrock back on. Extremely professional and competent. Good communication throughout. Thanks for the great help.
John Zachary
John Zachary
19:39 27 Nov 24
I had the chance to meet and work with Chris today. He was exceptional. He stopped to take the time to talk through all my concerns. And even gave me the pep talk I needed that everything was going to be okay, even with my insurance not being quick to communicate. Couldn't be happier with the quality of Utah Flood Company's team. They are all top notch!
Cindy Yearley
Cindy Yearley
22:13 18 Jul 24
Memo, Isaac, and Manny are amazing. They came out assessed the damage and started the tear out immediately. They are great at communicating what's steps are needed and how we need to proceed on our end.
Barbara Hake
Barbara Hake
04:38 28 Jun 24
Manni and Memo came out to our home for a flood we had in the basement. They were incredible gentleman who helped us with everything and walked us through DIY steps for us to do in order to save money. I will absolutely recommend this company to anyone!
Lee Lasrich
Lee Lasrich
22:48 30 Apr 24
I was corrected and they are still in business. Talked to Daryl and heโ€™s a great guy. Would definitely send work his way if I ever need it.
Robert Mixon
Robert Mixon
22:36 07 Mar 23
We had a leak in our roof while we were out of town. Daryl was so helpful and responded quickly so we were able to get our wood floor dried out to avoid damage to the floor. He was very professional and knew exactly what needed to be done.
Gary Hatch
Gary Hatch
22:52 07 Jun 22
I contact Daryl about wanting to have a mold inspection done in my crawl space. He was incredibly nice and immediately booked at time with me. When he arrived at the house, he carefully did his work, showed me the results of the tests. Thankfully there was no mold. But, even better, he took the time to show me and explain a few areas of concern for the future. Really incredible service. I wish everyone was so professional. I couldn't recommend someone more highly. 5 star!
rhayesparton
rhayesparton
23:22 13 May 22
Daryl with Utah Flood Clean Up, came to inspect a previous roof leak that had left some moisture in our walls. He was very honest about his findings and detailed with the information for removing it! I am a General Contractor and I wonโ€™t use anyone else!
Garry Naccarato
Garry Naccarato
14:11 23 Apr 22
My experience with this company is that they are honest and great to work with. Very refreshing to have someone you can trust.
Trevor Heaton
Trevor Heaton
19:44 06 May 20
Called for some detailed information about mold/removal. Daryl was busy, but called back just a few minutes later and spent time answering ALL my questions. He was very knowledgable and patient. Thank you Daryl.
D G
D G
18:00 17 Apr 20
Sadly, I've had to use Utah Flood Cleanup 4 times in the last year! I really appreciate how quickly they responded to each casualty. They were there right away! Daryl, the owner, gave me a price that was half of the other quote I got, and his men are professionals... not kids who don't have a clue. Plus, he included more "fixes" in his quote for less money. He is very knowledgeable and I felt very confident in his recommendations. He also worked directly with our insurance adjuster so that I didn't have to! I highly recommend this company.
Ashton Carrington
Ashton Carrington
16:09 16 Apr 20
I called Utah Flood Cleanup when I had a leak in the kitchen that drained down into the basement. Daryl came out shortly after speaking to me on the phone! He was friendly, professional and very knowledgeable. He quickly and thoroughly assessed the situation, explaining everything he did as he went along. I was very impressed with how thorough he was in his examination of the damage. He let me know up front what I was looking at and I felt he was very honest and reasonable. I've had other companies out who seem to know very little and just want to start ripping everything out at once! Daryl explained and showed me why he recommended what he did and I felt very comfortable and confident in his recommendations. I highly recommend this company!! You won't be sorry.
Jo Carrington
Jo Carrington
03:09 08 Jun 19
Call these guys for the best knowledge and serve for water damage or mold.
Daryl Olsen
Daryl Olsen
18:58 26 Jan 19
We wanted our house checked for mold due to a moderately high mold count in the air sample. They were very thorough and found only one small spot in the bathroom that needed attention. They advised on our options for dealing with it and did not propose expensive and unnecessary repairs.
Heather Steed
Heather Steed
02:09 16 Aug 18
We absolutely love Utah Flood Cleanup, they come in and take all the problems over. The headache of insurance companies, they pack your items up, the clean up and restoration, and they even move all the items back in. All of there staff are professional and very knowledgeable, they layout a reasonable budget and fight against the insurance to get your house to the best finished state. All of there sub contractors are fast and experts in their fields, this company only uses professional tradesman. We really appreciate all that the Utah Flood Cleanup guys have done for us.
Kit Cc
Kit Cc
03:27 15 Aug 16
Josh and Sam came to inspect the mold we found. They were on time, considerate and knowledgeable about our situation. They presented our options and recommendations to treat the issue. I will recommend Utah Disaster to my friends and family.
Connie Pinnell
Connie Pinnell
18:16 08 Jun 16
Jaxon came and assessed water damage in our basement. They were very helpful and went out of their way to make the experience as painless as possible. Very responsive when questions came up and they were never pushy, which I appreciate.
Aimee Hollingsworth
Aimee Hollingsworth
19:48 01 Jun 16
Jaxon was great, he answered his phone at 6:30 am and was out in an hour and got my basement cleaned up
neil norton
neil norton
14:55 31 May 16
Within the last year we had a major flood in the basement, and just today had another water issue that flooded a smaller portion of the basement. I called The Flood Company immediately and they were on-site within an hour or so. I'm extremely pleased with The Flood Co. The professionalism and expertise demonstrate by Jackson and Sam put my mind at ease, knowing we would be taken care of well. I would recommend The Flood Company to anyone in need of these services. They get a five star rating from us!
William Hansen
William Hansen
03:03 26 May 16
My main water line broke and our crawl space was flooding. I called my insurance company and they recommended these guys. Sam and Jesus showed up and got things taken care of. They stopped the water line and put fans to dry the area. The insurance process was super smooth I'm glad I called them!
Karla Maquin
Karla Maquin
04:11 06 May 16
Utah Flood Cleanup is amazing! Josh and Jesus stopped by after their shift and were kind enough to give us a free inspection of our flood problem. Our little 4 year old thought he'd make a sauna in the bathroom. He flipped the shower on and walked away. We never heard the water running and came upstairs to put my daughter to bed. Sure enough, the shower was pointed into the bathroom and flooded the whole thing. Josh and Jesus came out got the whole place inspected, pulled out themal meters and moisture meters and confirmed there was water damage (and old mold growth from previous spills). They grabbed their tools and began demolishing the floor themselves, right then and there so we could get fans on it to prevent future mold growth. I hope I never have another flood but if I do, I'm definitely calling them again! They're the best!!~~~
Jessica Means
Jessica Means
01:49 22 Apr 16
These guys are great to work with and really go above and beyond to serve their customers.
Zack Adams
Zack Adams
17:36 16 Dec 15
I called in the morning and they came that afternoon. Chris and Jesus came. They were professional, polite, knowledgeable and they quickly got the place all cleaned up and prepped for the repair. Then they recommended some handymen to do the repair. I hired Hank and he was great too. Did the whole job in one day.
Alan Green
Alan Green
20:37 16 Oct 15
You showed up to our house based upon little information. When you got here you went right to work looking to see what was going on. With being a family of 7, it can be a scramble being out of a bathroom and no shower. You were excellent and so kind on letting us know what our options are and what you can do to resolve the problem in our basement bathroom. With being in our new home, not even making a second mortgage payment yet, it is hard to discover there is mold and a water leak through out the basement bathroom and laundry room. I really appreciate the time you took out of your day to come to our house. My brother in law referred us to you, and it was the best referral, so thank you very much.
Ashley Metz
Ashley Metz
22:39 30 Sep 15

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